FAQ

In case you forgot your EntryRocket account password and you need to reset it or would like to change it for security reasons, point your browser to ...

Before you can start using EntryRocket, you need to authorize your account with Xero and allow EntryRocket to communicate with Xero on your behalf. Au...

You can cancel your subscription at any time. There are no long term contracts. If you decide to cancel your subscription, we will charge your payment...

If you want to cancel your subscription, all you need to do is get in touch with us either by sending an email to us or sending us a message using liv...

Yes, you can send one or multiple files to your dedicated @ files.entryrocket.com email address. Once we receive an email from you, our fully automat...

Each plan comes with a certain number of credits you can use each month. Additionally, per our Fair usage policy, your unused credits rollover for two...

There's two components to overall cost of EntryRocket: One-time setup fee (starts at $149) Recurring monthly fee (starts at $49/month) One-time setup ...

If you have a large number of suppliers with each of them sending you just a few invoices per month, we're probably not a good fit as our solution wou...

EntryRocket is a fully automated cloud application. All files are processed automatically without any human intervention. The processing starts only a...

There are no limitations on how many files you can send per day or month. EntryRocket will process all files you send to us.   Only existing limitatio...

We are successfully processing all kinds of computer-readable file formats. We've been working with CSV, Excel spreadsheets (XLS, XLSX, XLSM), Quickbo...

Unfortunately, we don't do one-time conversions as the costs far outweigh what we usually charge, so we specialize in ongoing data imports only. Other...

Yes, EntryRocket can download data from your Xero account and format it in any way you need it. We can even create custom reports based on data in you...

Document parser is a small custom-tailored program that extracts data from your file and converts it into a format Xero understands, applying all the ...

Each document format requires its document parser. If you have several different files you receive from your suppliers that you want to import into Xe...

EntryRocket can create the following Xero documents: Sales invoices Purchase invoices (bills) Quotes Purchase Orders Bank transactions Invoice payment...

Setup is a process where we work with you to define requirements and build a document parser for your files based on those requirements. During this p...

The setup process usually takes between 2 and 10 business days, mostly depending on how fast we communicate. To initiate the setup process, you will h...