FAQ
Questions we receive on daily basis
How can I reset or change my password?
In case you forgot your EntryRocket account password and you need to reset it or would like to change it for security reasons, point your browser to ...
How do I authorize my account with Xero?
Before you can start using EntryRocket, you need to authorize your account with Xero and allow EntryRocket to communicate with Xero on your behalf. Au...
When can I cancel my subscription?
You can cancel your subscription at any time. There are no long term contracts. If you decide to cancel your subscription, we will charge your payment...
How do I cancel my subscription?
If you want to cancel your subscription, all you need to do is get in touch with us either by sending an email to us or sending us a message using liv...
Can I send multiple files in one email?
Yes, you can send one or multiple files to your dedicated @ files.entryrocket.com email address. Once we receive an email from you, our fully automat...
I need more credits. How do I upgrade my subscription?
Each plan comes with a certain number of credits you can use each month. Additionally, per our Fair usage policy, your unused credits rollover for two...
How much does EntryRocket cost?
There's two components to overall cost of EntryRocket: One-time setup fee (starts at $149) Recurring monthly fee (starts at $49/month) One-time setup ...
I have several different files I receive from my suppliers. Is EntryRocket a good fit for me?
If you have a large number of suppliers with each of them sending you just a few invoices per month, we're probably not a good fit as our solution wou...
How long does it take for EntryRocket to process my file?
EntryRocket is a fully automated cloud application. All files are processed automatically without any human intervention. The processing starts only a...
How many files can I send?
There are no limitations on how many files you can send per day or month. EntryRocket will process all files you send to us. Only existing limitatio...
What kind of files can you process?
We are successfully processing all kinds of computer-readable file formats. We've been working with CSV, Excel spreadsheets (XLS, XLSX, XLSM), Quickbo...
Do you offer one-time conversion services?
Unfortunately, we don't do one-time conversions as the costs far outweigh what we usually charge, so we specialize in ongoing data imports only. Other...
Can you download data from Xero?
Yes, EntryRocket can download data from your Xero account and format it in any way you need it. We can even create custom reports based on data in you...
What is a Document parser?
Document parser is a small custom-tailored program that extracts data from your file and converts it into a format Xero understands, applying all the ...
How many document parsers do I need?
Each document format requires its document parser. If you have several different files you receive from your suppliers that you want to import into Xe...
What kind of documents can you create in Xero?
EntryRocket can create the following Xero documents: Sales invoices Purchase invoices (bills) Quotes Purchase Orders Bank transactions Invoice payment...
What is the setup process?
Setup is a process where we work with you to define requirements and build a document parser for your files based on those requirements. During this p...
How fast can I start using EntryRocket?
The setup process usually takes between 2 and 10 business days, mostly depending on how fast we communicate. To initiate the setup process, you will h...